In line with current government directive as well as AHPRA (Australian Health Practitioner Regulation Agency) regulation appointments are only available for patients who have had two doses of a COVID-19 vaccine. Appointments for unvaccinated patients will become available once NSW has reached the 90% vaccination rate. This is expected to be around the 1st of December.
We require all patients to provide us with a negative COVID-19 PCR test result at the time of their appointment. Tests musts be done within 72 hours of the scheduled appointment. Negative test results are mandatory for all patients regardless of vaccination status or whether they have NSW COVID-19 vaccine medical contraindication form or COVID-19 Clearance certificate.
Patients who fail to provide a negative COVID-19 PCR test result will have their appointments cancelled and their booking fee will be subject to the 48 hour cancellation policy.
Rapid testing may be available for a fee.
Cancellations and Refunds -
Injxu Cosmetics have a ‘no refund’ policy on purchases and booking fees if you simply change your mind, if you are deemed unsuitable for a treatment by our Registered Nurse, or it is deemed unnecessary, unneeded or unwarranted the booking fee will be charged to cover the consultation fee. Due to the nature of cosmetic injectables and skin treatments refunds are not applicable.
Treatments/services are not transferable to other individuals or clinics if you are deemed unsuitable for a treatment by our Registered Nurse, or it is deemed unnecessary, unneeded or unwarranted.
We require at least 48 hours’ notice to be given for any appointment cancellation.
If you cancel within 48 hours of your appointment, do not attend a booked appointment or are running 10 or more minutes late to your appointment, we reserve the right to charge a cancellation fee of $100.
The following reasons will result in a booking fee being forfeited -
Booking fees paid for cosmetic injectable treatments or any other treatment available at the practice are non-refundable UNDER ANY CIRCUMSTANCE. This is a non-refundable booking fee and can be redeemed against services on the day of consultation only.
We require at least 48 hours’ notice to be given for any appointment cancellation. A unconfirmed appointment will automatically be cancelled.
In the case of prepaid treatments, the treatment will be forfeited.
Booking fees paid for cosmetic injectable treatments or any other treatment available at the practice are non-refundable.
In the event you are unsatisfied with a treatment outcome Injxu Cosmetics reserves the right not to remedy without a follow up appointment being attended with the patient present.
Due to the nature of cosmetic injectables, Injxu Cosmetics reserves the right to refuse a remedy if you do not notify us of an adverse reaction or unsatisfactory result within two weeks of your treatment.
By making an appointment with Injxu Cosmetics you agree to the terms and conditions listed above.
Modifications To The Service And Prices -
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
All bookings must be confirmed to secure your appointment. A reminder text and email is sent out to you 2 days prior and please respond to this confirming or cancelling the appointment. Unconfirmed appointments will be cancelled.
Late arrivals -
Although we do try our best, we unfortunately cannot accommodate late arrivals 10 minutes and over. Where possible we will offer the next available appointment time. Unfortunately a late arrival fee of $100 will be charged if you are unable to attend your designated appointment time. If you are driving, please allow more than adequate time for traffic and parking. The carpark entry in located on Harris Rd under neath the building. Patients receive 2 hours complimentary parking.
For the health and safety of our team and patients, as well as to ensure the efficient operation of our clinic, additional support persons (such as friends or family members) may not attend with you and are not permitted inside the clinic (for example, our waiting area).
Children are not permitted within the clinic at any time under any circumstances.
Failure to adhere to this policy will be deemed a cancellation of the relevant appointment by you within 48 hours for the purposes of our cancellation policy.
We kindly ask that you limit the use of your phone and other electronic devices during your service.
Right to Decline Services -
Please note that we do not accept all patients for treatment. We may decline to provide Services to any person.
Racism, hate speech, threats and cyberbullying -
We have a zero-tolerance policy for racism, hate speech, threats and cyberbullying.
We reserve the right to cease the clinic/patient relationship immediately should a patient or a proxy of a patient not adhere to this policy.
Cosmetic injectable clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors. Injxu Cosmetics reserves the right to refuse treatment at any time, if the client is deemed unsuitable for treatment, or the treatment is deemed unnecessary, or unwarranted by our Registered Nurse or Prescriber.
At every single scheduled treatment appointment every client will be examined, assessed and consulted by our Registered Nurse, irrespective of pre-payment or prior appointments.
Our Cosmetic Injector may ask for photo identification to ensure that the client is over 18 years of age and reserves the right to refuse treatment if this is not provided. No-one under the age of 18 will be administered any cosmetic injectable treatments. If the client is pregnant or breastfeeding they will be refused treatment at the discretion of our Cosmetic Injector and Prescribing Doctor. 30-minute consultations are at a fee of $100, a consultation longer than 30 minutes will attract a fee of $200.00, in accordance with the cosmetic injections pricing schedule, at our discretion, the consultation fee is redeemable on treatment if the client is deemed unsuitable for treatment, or the treatment is deemed unnecessary, or unwarranted the consultation fee will be charged. Price per area is defined a sufficient product to achieve the medically appropriate result. For legal reasons, the product names cannot be used in advertising. Please contact us directly for details. Products purchased in a package can only be used for one appointment. Packages cannot be split over appointments.
In the event of ...
It is your responsibility to inform us immediately if you become aware of any serious complications. Please call us with any concerns on 8094 9668.
We do not offer complimentary treatments in the case of asymmetry, whether pre- or post-treatment.
If you request we provide your with Services to correct or improve post-treatment asymmetry, you will be liable to pay any Fees and Associated Costs as advised at the time of treatment.
You may terminate this Agreement at any time, subject to our cancellation policies set out in these terms.
No refunds will be given, unless otherwise set out in this Agreement or required by law.
If this Agreement is terminated, all rights and obligations accrued up to the date of the Agreement are not affected. This clause, as well as any other clause which by its nature is intended to survive termination, will survive termination.
These conditions apply to use of Injxu Cosmetics gift vouchers (gift voucher), issued by Injxu Cosmetics.
Purchasing or using the gift card means that you accept these conditions.
Injxu Cosmetics may, in its complete discretion, refuse to sell gifts cards to any person at any time for any reason.
If you let another person use your gift card, you must tell them that they will be bound by these conditions. The law of the state in which the gift card is purchased applies to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of the state where the gift card is purchased.
The gift card may only be used to purchase goods or services at Injxu Cosmetics.
Gift cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.
Anyone holding the gift card can use its value to make purchases so your gift card should be kept secure. If your gift card is lost or stolen, immediately report this to Injxu Cosmetics. We may be able to stop gift card value being used, but take no responsibility and are not liable for any loss suffered by you as a result of a lost or stolen gift card.
We may replace a faulty, lost or stolen gift voucher in our absolute discretion. Any replacement gift card will have the same unused value (at the time of replacement) and expiry date. Gift vouchers will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift voucher to verification and security checks in our absolute discretion.
We may cancel any gift voucher, or the gift voucher scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift voucher of equivalent value unless we reasonably suspect fraud in relation to a gift voucher. The gift voucher remains the property of Injxu Cosmetics.
THE GIFT CARD WILL EXPIRE THREE YEARS FROM THE DATE OF ISSUE.
Gifts cards are valid for three years from the Date of Issue. After the gift card has expired, it is no longer valid. All transactions will be declined. Unused value will not be refunded and will become the property of Injxu Cosmetics.
This voucher may only be redeemed to the value stated on the voucher on any service at Injxu Cosmetics. This voucher is non-refundable and cannot be exchanged for cash and can only be redeemed in one (1) transaction. Clients may be required to pay in addition to using the voucher for any treatments greater to than the value stated on the voucher. This voucher expires 3 months from the date of issue and any amount not redeemed by the expiry date will expire. Use of this voucher is subject to the Injxu Cosmetics voucher conditions at www.injxucosmetics.com
Limitation of Liability
Nothing in this Agreement is intended to exclude any right or guarantee to which you are entitled under the Australian Consumer Law.
To the maximum extent permissible law, we exclude:
The parties agree that they will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information which they have obtained, except as authorised by the other party or as required by law.
This clause survives termination of this Agreement.
This clause survives termination of this Agreement.
The party claiming the dispute must first inform the other party in writing of the following:
If the parties are unable to resolve the dispute in that time, the parties must agree on selection of a mediator (if the parties are unable to agree, they agree to request that the President of the Law Society of New South Wales appoint a mediator) and will be equally liable for the fees and reasonable expenses of the mediator and the cost of the venue of the mediation (to be paid in advance). The parties must each pay their own costs associated with the mediation. The parties agree the mediation being held virtually unless otherwise agreed.
All communications made by the parties arising out of this dispute resolution clause are confidential and to the maximum extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.
This clause survives termination of this Agreement.
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Business Day means a day on which banks are open for business in Sydney, other than a Saturday, Sunday or public holiday.
Injxu Cosmetics trading as Injxu Cosmetics (ABN 70 630 541 329).
Confidential information refers to any data or information relating to either party, whether business or personal, written or oral and regardless of how or when it was provided to the other party, which would reasonably be considered to be private or proprietary to the disclosing party and that is not generally known and where the release of that Confidential Information could reasonably be expected to cause harm to the disclosing party, and includes the terms of this agreement (except to the extent that disclosure of the terms is necessary for the purpose of legal or financial advice) and the amount or method of calculation of the Fees.
Fees means the fees charged by Injxu Cosmetics for their Services and payable by the Patient.
Intellectual Property Rights means all intellectual property rights of any kind, in any jurisdiction, subsisting now or in the future (including, without limitation, business, company or trade names, domain names, patents, inventions, copyright, design rights, know-how, trade marks, the right to sue for passing off and rights to use, and protect the confidentiality of, confidential information), whether registered or unregistered, and including the rights to apply for or renew the registration of any such rights and any rights the subject of any lapsed application or registration, as well as all digital and electronic rights.
Moral Rights means the personal rights of a creator to have his or her work attributed to them and to insist that its integrity be retained.
Non-Surgical Procedure means a procedure that is not a Surgical Procedure, and which is performed by a nurse, therapist or other suitably qualified person, such as the administration of muscle relaxants or dermal fillers or the performance of skin treatments.
Patient means the person who has requested Injxu Cosmetics to provide Services.
Services means services we provide to you under this Agreement, which may include the performance of Non-Surgical Procedures.
Consultation means a consultation with a Injxu Cosmetics nurse or doctor to assess your suitability for a Procedure.
Treatment Fee means the amount you agree to pay to the Injxu Cosmetics nurse or doctor performing your Procedure for the performance of that procedure.
Terms means the terms and conditions set out in this document.